Financial Services Ombudsman

3 Step Online affiliation

Step 1 : Online affiliation form

Simply complete and submit the ONLINE FORM :

  • Affiliation is immediate but can be activated the following calendar year on request (early affiliation).
  • No contracts to signFINSOM’s regulations apply.
  • Confirmation of affiliation within minutes.

!! Contrary to the register of advisers, the affiliation of client advisers is made in the name of the company.

Registration is based on the principle of trust. However, data accuracy can be verified by FINSOM or the competent supervisory authority.

Step 2 : Invoicing

A few days after the receipt of the ONLINE FORM, FINSOM will usually issue an invoice to collect the first annual base tax for the ongoing civil year. Early affiliations will receive their first invoice in December.

Thereafter, the annual base tax will be invoiced each year in October for the following calendar year.

Invoices are sent by email to the contact persons indicated in the online form.

Step 3 : Activation

Affiliation is activated upon payment of the invoiced annual base tax and, if applicable :

!! Confirmation, Communication, Assistance

FINSOM does not issue any confirmation of affiliation other than the email confirming receipt of the ONLINE FORM and the invoice for the annual base tax.

FINSOM also does not publish a list of affiliated companies as they are required, by law, to inform their clients or employees themselves of their complaints procedures, including the possibility to mediate in case of conflict or dispute.

Instead, FINSOM informs the competent supervisory authority or registration body of affiliations, refusals or exclusions in accordance with Art. 83 FinSA. FINSOM also responds to enquiries from the latter in accordance with Art. 88 of the FinSA.

A checklist, complaint clause and an information sheet on FinSA Mediation are also available free of charge, to assist affiliated companies in communicating their new client complaints procedure to their clients and employees. Please contact us for further assistance.