An independent, impartial, specialised and confidential alternative for conflict management and dispute resolution in the swiss financial sector.

Financial Services Ombudsman

Financial Services Ombudsman - Switzerland

Financial Services Ombudsman (FINSOM) is a specialised mediation institution for conflict management and dispute resolution in commercial and work relations in the Swiss financial sector. 

Recognised by the Federal Department of Finance (FDF) under the Financial Services Act (FinSA) in effect since 1st January 2020, FINSOM is also a member of INFO-Network and an affiliate member of FIN-NET. Tax-exempt since 2018, FINSOM is the first public service mediation body in the Swiss financial sector. Its governance assures the mediation scheme’s independence from individuals, private interest groups and the public administration.

Companies affiliated to FINSOM offer their clients and/or employees the assurance of having access to a competent and impartial person of trust in the event of a conflict or dispute, as an alternative to legal proceedings. FINSOM’s mediation procedure is available in English, French, German and Italian. The procedure is free of charge for clients and employees.


+1’000 advisers (FinSA), insurance intermediaries (IOA), financial institutions (FinIA), banks (BA) and financial intermediaries (MLAaffiliated by legal obligation or self-regulation (voluntarily).