Financial Services Ombudsman (FINSOM) is a specialised mediation scheme for conflict management and dispute resolution in commercial and work relations in the Swiss financial sector. 

FINSOM is recognised by the Federal Department of Finance (FDF) under the Financial Services Act (FinSA), a member of INFO-Network and an affiliate member of FIN-NET. Tax-exempt since 2018, FINSOM is the first public service mediation scheme in the Swiss financial sector. Its governance assures the mediation scheme’s independence from private individuals or interest groups and the public administration.

Companies affiliated to FINSOM offer their clients and/or employees the assurance of having access to a competent and impartial person of trust in the event of a conflict or dispute, as an alternative to legal proceedings. FINSOM’s mediation procedure is available in English, French, German and Italian. The procedure is free of charge for clients and employees.

What is FINSOM’s purpose and what do we do ?

How does FINSOM guarantee its independence, impartiality and technical competence ?

How to affiliate to FINSOM online and what are the conditions ?

How to submit a request for mediation and what are the conditions ?

Is FINSOM competent to handle your complaint ?

More frequently asked questions (FAQ)

+1’000 affiliated advisers (FinSA), insurance intermediaries (IOA), financial institutions (FinIA) and banks (BA).