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Financial Services Ombudsman

Regulations and Guidance

Practical guidance

The E-learning is intended for anyone working in the Swiss financial sector or interested in mediation, particularly commercial mediation.

The aim of this E-Learning course is to support the integration of the Ombudsman Office (or “Mediation Body”) as defined in the Financial Services Act (FinSA) into a company’s complaints management policy and procedures, for the appropriate management of legal, compliance, reputation and regulatory risks. The course also aims to contribute to the successful development of commercial mediation in the financial sector and other economic sectors in Switzerland. 

The online course takes 45 minutes to complete and concludes with a final assessment to validate participants’ learning progress. Upon completion, participants will receive a certificate. The course is available in four languages: English, German, French and Italian. 

    The E-learning course can be purchased by individual professionals directly via the Indigita e-ShopFor companies affiliated to FINSOM, the course is free.