File a complaint or request for mediation
FINSOM is a specialised Ombudsman Office competent to handle complaints or mediation requests regarding civil matters from clients and/or employees of financial service providers who have affiliated to FINSOM for Commercial Mediation or Workplace Mediation.
Complaints or requests for mediation should be made using the form below. In exceptional cases, it is also possible to send a letter by post or to contact the Ombudsman directly by telephone or email using the contact details below.
For general enquiries, please use the other form available on the FINSOM website.
Zürich – Genève – Tessin – Valais
+41 27 552 04 24
Avenue de la Gare 66