Financial Services Ombudsman


File a complaint or request for mediation

FINSOM is a specialised Ombudsman Office competent to handle complaints or mediation requests regarding civil matters from clients and/or employees of financial service providers who have affiliated to FINSOM for Commercial Mediation or Workplace Mediation.

Complaints or requests for mediation should be made using the form below. In exceptional cases, it is also possible to send a letter by post or to contact the Ombudsman directly by telephone or email using the contact details below.

For general enquiries, please use the other form available on the FINSOM website.

    1. Applicant

    Are you a : Client, Service provider, Employee or Employer ?

    If you are a client, please indicate your client segment

    2. Affiliated Company

    3. Subject

    4. Declaration

    I have read and accept FINSOM's rules of procedure.

    I have already tried to complain to the company concerned without success.

    Zürich – Genève – Tessin – Valais

    Tel Office
    +41 27 552 04 24

    E-Mail Office

    Mailing adress
    Avenue de la Gare 66
    1920 Martigny