File a complaint or request for mediation

FINSOM is competent to handle complaints or mediation requests regarding civil matters from clients and/or employees of financial service providers who have affiliated to FINSOM for Commercial Mediation or Workplace Mediation.

To contact the Ombudsman, please use the contact form below. It is also possible to use postal mail or to contact the Ombudsman by phone.

If you are a client or investor and you suspect that an institution supervised by FINMA is in breach of regulations or if you have specific reasons to believe that a provider is not authorised by FINMA or listed in a Registry of Advisors, you can report this to FINMA.

If you are an employee of an employer subject to the Labour Act, you can report this to the competent cantonal occupational health and safety authority or the State Secretariat for Economic Affairs (SECO)


    Client or Employee ?

    Company concerned



    You have read FINSOM's rules of procedure.

    Zürich – Geneva – Tessin – Valais


    Tel Ombudsman 
    (+41) 27 564 04 11

    E-Mail Ombudsman


    Mailing Address
    Avenue de la gare 45
    1920 Martigny