Management
Role
In compliance with the law, international standards, and the statutes, the Management of FINSOM has the right and the duty to manage the mediation body strategically and operationally, in an independent manner, without instructions from third parties, and to represent it.
The Management of FINSOM comprises a sole Director who also exercises the function of Ombudsman. As such, she is responsible for the administration of the mediation body, including the establishment and supervision of the mediation team, and may also conduct procedures or act as an expert.
Independence and technical skills
The Director is independent of the affiliated companies, their branch organisations and the General Assembly. She cannot conduct procedures that concern her or a close natural or legal person.
She has proven experience in the financial sector and the technical skills required to develop and manage a mediation office as well as to conduct procedures.
Appointment and supervision
The Director shall be appointed by the General Assembly. According to art. 84 FinSA, the appointment is subject to the approval of the Federal Department of Finance (FDF). She appoints her deputy or deputies.
Director, Ombudsman
Jennifer Lygren holds a university degree in business administration and a masters degree in economic crime investigation. She brings over 20 years experience in the Swiss financial sector and excellent knowledge of banking activities, financial services, trusts, commercial practices, governance, risk management, internal control, financial market supervision, and dispute resolution. Prior to assuming the leadership of FINSOM in 2018, Ms. Lygren held positions in internal audit, compliance and operational risk management at Swiss and foreign financial institutions.
Deputy Director, Expert
Teresa van Tiel holds a master’s degree in economics. She has more than 25 years of experience in portfolio management and compliance. In particular, she worked as a financial analyst and manager before becoming a client relationship manager. She then specialised in compliance and risk management. Having worked for several financial institutions, Teresa van Tiel has a proven track record in financial services, as well as an excellent knowledge of financial instruments, commercial practices in the industry and regulatory requirements.