Financial Services Ombudsman

Ombudsman Office

Public interest

FINSOM is committed to the public interest to ensure an efficient and effective mediation system, as independent as the judicial system, that provides added value to businesses, their customers and employees, in the common interest of an efficient and sustainable free economy. Among other things, FINSOM aims to contribute to :

  • Enterprise risk management.
  • The discharge of the judicial system.
  • Combating unfair business practices.
  • Efficient and effective financial market supervision.
  • The reduction of healthcare costs.
  • The good reputation of the Swiss financial center.

! non-profit public interest.


  • Guarantee an impartial, specialised and transparent mediation system (art. 84 al. 2 FinSA)
  • Managing affiliations (art. 77 and 82 FinSA).
  • Handling of complaints concerning affiliated companies and conduct of mediation proceedings (Art. 75 FinSA):
  • Publication of an annual activity report (art. 86 FinSA).
  • Contribution to the supervision of the financial market (art. 83 and 88 FinSA).

Excluded activities

  • Any activity with the main goal of making a profit.
  • Advising affiliated companies, clients or employees.
  • Defending the interests of affiliated companies, clients or employees on a political or legal level.
  • Distribution of third party products or services.