Commercial Mediation - FinSA
Scope
Commercial Mediation concerns the relationship between professionals and their clients (individuals or companies). It can be an alternative to a conciliation, judicial, arbitration or administrative procedure.
If dissatisfied, the customer should first complain to the professional and try to reach an agreement with him before referring the matter to FINSOM.
In case of commercial conflict, Commercial Mediation encourages the parties to try to find solutions themselves before the situation degenerates to the point of terminating a business relationship or referring the matter to a conciliation authority, a court, a court of arbitration or an administrative authority. FINSOM can also be designated for a mediation procedure after referral to a conciliation authority, a court, a court of arbitration or an administrative authority.
The grounds for dissatisfaction may relate to claims, but also to any type of legitimate right, such as the right to obtain documents or data protection, as well as compliance with the rules of conduct, transparency at the point of sale, quality or after-sales service.