Financial Services Ombudsman

Workplace Mediation

Workplace Mediation - LL


Work Mediation is focused on the prevention or protection of health and personality at work as well as company performance. It must be able to intervene quickly, before the conflict degenerates to the point of sick leave or having to be dealt with by a court.

Workplace Mediation is based on the provisions on the protection of health and personality at work to which employers and employees are subject in Switzerland according to the Labor Law (LL) and the Code of Obligations (CO).

Subject matter

The subject matter of Workplace Mediation may relate not only to actual disputes concerning claims, but also to any kind of legitimate right, such as the right to submission of documents, data protection or personality or health protection. This includes cases of unfair dismissal, moral harassment, sexual harassment, discrimination and any other situation likely to provoke a conflict between the parties.

Access conditions

A Workplace Mediation request is permissible at any time if:

  1. It was submitted in accordance with FINSOM’s rules of procedure or using the form provided by FINSOM.
  2. The request is not obviously vexatious.
  3. In the event of a dissolution of the employment relationship, a mediation procedure has not already been conducted in the same case.
  4. The case is not being or has not been dealt with by a conciliation authority or by a court, court of arbitration or administrative authority.

Requests that do not meet the conditions for admission are refused.