Commercial Mediation/FinSA
Relationship: Concerns the relationship between a provider and a client (private, professional or institutional, natural or legal person). It can be an alternative to a conciliation, judicial, arbitration or administrative procedure.
Subject: The grounds for dissatisfaction may relate to claims, but also to any type of legitimate right, such as the right to obtain documents or data protection, as well as compliance with the rules of conduct, transparency at the point of sale, quality or after-sales service.
Role: FINSOM is an impartial person of trust who supports and helps the parties in finding solutions themselves before the situation degenerates to the point of terminating a business relationship or referring the matter to a conciliation authority, a court, a court of arbitration or an administrative authority. FINSOM can also be designated for a mediation procedure after referral to a conciliation authority, a court, a court of arbitration or an administrative authority.
Legal Basis: