Financial Services Ombudsman (FINSOM) is a specialised mediation scheme for conflict management and dispute resolution in commercial and work relations in the Swiss financial sector.  Recognised by the Federal Department of Finance (FDF) under the Financial Services Act (FinSA) in effect since 1st January 2020, Continue Reading
We are delighted to announce that M. Alessandro Bizzozero, Founding Partner and Chairman of BRP Bizzozero & Partners SA, joined FINSOM’s General Assembly on 25 May 2022. Alessandro replaces M. Jean-Daniel Balet, Partner and Director of BCB Asset Management SA. The General Assembly is FINSOM’s Continue Reading
Under what conditions does a complaint clause take effect? In a decision dated 1st December 2020, the Geneva Court of Justice examined this issue in the light of a case in which the client had delayed in contesting transactions allegedly carried out without instruction.  Decision (French) Article (French)Continue Reading
The Federal Department of Finance (FDF) requests that the Federal Council bring into force as early as 1 February 2021 the limitation on the ombudsman affiliation requirement decided by Parliament within the framework of the DLT Act. On 25 September 2020, Parliament adopted the Federal Act on the Adaptation of Continue Reading
A growing and efficient market in financial services depends, amongst other things, on consumer confidence. Developing consumer confidence requires effective: prudential regulation, to ensure that financial businesses are financially sound and run by fit-and proper people; conduct of business regulation, or Continue Reading
When the client and his asset manager agree on an investment strategy, can the client complain afterwards that his risk profile was wrongly established? In a decision dated October 23, 2020, the Federal Court answers this question in the negative. In summary, a client entrusts the management of her assets to an Continue Reading
Foreign-based asset managers and trustees find it difficult to grasp the fact that a presence in Switzerland can be the basis for a licensing requirement. The Financial Institutions Act (FinIA), which came into force on 1 January 2020, has brought with it a number of significant changes to the asset management Continue Reading
On 1 January 2020, the Financial Services Act (FinSA) entered into force. Under the FinSA, clients of financial service providers can avail themselves of an ombudsman procedure. For this purpose, the financial service providers must be affiliated to an ombudsman recognised by the Federal Finance Department (FDF).Continue Reading