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Client complaints in financial services sector

From 1 January 2020, the Financial Services Act (FinSA) and the Financial Institutions Act (FinIA) require professionals in the Swiss financial sector to affiliate to a mediation body within six months of its recognition by the Federal Department of Finance.

Some professionals will also require authorisation from FINMA, while others will have to be entered in an advisers’ register recognised by FINMA. In some cases, registration with the mediation body will be a prerequisite for authorisation or entry in the register of advisers.

We speak to Jennifer Lygren, Director and Ombudsman of FINSOM, one of the mediation bodies recognised by the FDF… read the interview (only in Italian).

Tamara Erez, Director of the Centro Studi Villa Negroni et Member of FINSOM’s General Assembly