Mediation

Hotline

FINSOM is an Ombudsman Office specialised in the Swiss financial sector and recognised by the Federal Department of Finance. Before contacting us, please read FINSOM’s rules of procedure, in particular the confidentiality rules.

To file a complaint or request mediation, please contact us by submitting the form below. You can also contact us by post or by telephone. 

FINSOM will carry out a preliminary review of your request to verify that the request meets the access conditions and will inform you as soon as possible of its admission or refusal. If further information is required to make a decision, FINSOM will contact you.

Please note: FINSOM is not a supervisory, police, judicial or administrative authority and does not provide financial, legal or other advice, represent parties in litigation, conduct investigations, issue judgments or sanctions. The information provided by FINSOM must not be interpreted or used as such. Furthermore, exchanges with FINSOM are confidential and may not be shared with other persons, including an opposing party and the authorities.

    1. Applicant

    Are you a : client, employee or representative?

    2. Company

    3. Subject

    4. Declaration

    I have read and accept FINSOM's rules of procedure, in particular the confidentiality rules.

    I have already tried to complain to the company concerned without success.

    I have noted that FINSOM does not provide advice, conduct investigations, represent parties in litigation and does not issue or propose judgments.

    You can also print and send the form by post. 


    FINSOM 
    Zürich – Genève – Tessin – Valais

    Tel Office
    +41 27 552 04 24

    Mailing adress
    FINSOM
    Att. Ombudsman
    Avenue de la Gare 66
    1920 Martigny
    Suisse