Mediation

FINSOM is an Ombudsman Office specialised in the Swiss financial sector and recognised by the Federal Department of Finance. Before contacting us, please read the rules of procedure (Commercial Mediation/FinSA or Workplace Mediation/EmpA), in particular the confidentiality rules.

To file a complaint or request mediation, please contact us by submitting the form below. You can also contact us by post or by telephone. 

FINSOM will carry out a preliminary review of your request to verify that the request meets the access conditions and will inform you as soon as possible of its admission or refusal. If further information is required to make a decision, FINSOM will contact you.

Please note: FINSOM is not a supervisory, police, judicial or administrative authority and does not provide financial, legal or other advice, represent parties in litigation, conduct investigations, issue judgments or sanctions. The information provided by FINSOM must not be interpreted or used as such. Furthermore, exchanges with FINSOM and the mediation procedure are confidential. The parties are not entitled to view FINSOM’s correspondence with the other party. The parties are not permitted to share their correspondence with FINSOM with each other. The statements made by the parties within the framework of mediation proceedings and the correspondence between a party and FINSOM may not be used in other proceedings or shared with third parties (including judicial, supervisory or administrative authorities).