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Financial Services Ombudsman

Hotline

Before contacting FINSOM, please take note of the access conditions, the procedure and the applicable rules, particularly with regard to confidentiality:

Conditions and Procedure
Rules of procedure

To file a complaint or request mediation, please contact us using the form below. You can also send the form by post to the following address or contact us by phone at the number below : 

  • Post : FINSOM, Att. Ombudsman, Avenue de la Gare 66, CH-1920 Martigny
  • Phone: +41 27 552 04 24

    1. Requesting party

    2. Opposing party

    3. Message


    4. Declaration

    I have read and accept FINSOM's rules of procedure, in particular the confidentiality rules.

    I have already tried to complain to the company concerned without success.

    I have noted that FINSOM does not provide advice, conduct investigations, represent parties in litigation and does not issue or propose judgments.