Workplace Mediation Team

“The ombudsman should be (and also be seen to be) as independent and impartial as a judge – as well as having the necessary legal and technical expertise to resolve financial disputes authoritatively. This needs to be reflected in the appointment and governance arrangements” – World Bank, 2012


Jennifer LYGREN
Ombudsman, English, French, German

Jennifer Lygren holds a university degree in business administration and a masters degree in economic crime investigation. She brings over 15 years experience in the Swiss financial sector and excellent knowledge of banking, financial services and trusts. Prior to taking over FINSOM’ s management in 2018, Ms. Lygren held positions in internal audit and operational risk management at Swiss and foreign financial institutions.


Sébastien FANTI
Workplace Mediator, English, French, German

Sébastien Fanti is a lawyer specialised in the field of advanced technologies, in particular data protection, cybercrime, digital commercial law including digital finance (Fintech). He is part of an international network of lawyers and he shares his knowledge through various lectures, including one at the Sorbonne. In the field of financial services, he has also advised leading institutions on their strategy, the deployment of their products and/or services, as well as on regulatory and compliance issues in several countries. He has also worked as a lawyer in the field of labor law and has published various contributions, including one devoted to teleworking in a reference book of the University of Neuchâtel. Sébastien Fanti also has proven experience in complaints management and dispute resolution as well as excellent knowledge of extrajudicial methods.


Jean-Christophe Schwaab
Expert Workplace Mediation

Jean-Christophe Schwaab is a Dr. in law, lecturer in labour law, former Chairman of the Legal Affairs Committee of the National Council and former member of the Board of the Swiss Association for Banking Employees. He is the author of numerous publications and scientific works in Swiss labour law. Today, he a director at several companies and also a member of the management of the Fédération romande des consommateurs.