By affiliating, a company invests in client satisfaction while optimising its risk management thanks to FINSOM’s unique independence in the Swiss financial sector, its governance, transparency and specialisation.

1. Thanks to its public interest goals and its unique level of independence in the Swiss financial market, FINSOM provides an optimal guarantee of impartiality that assures a fair mediation procedure.

2. FINSOM’s organisation guarantees the independence and technical skills of its Ombudsman, Mediators and Experts who combine expertise namely in banking, asset management, collective investments schemes, trading, digital finance, trusts, marketing and distribution, complaints management and conflict or dispute resolution, law, regulation and supervision of the Swiss financial market.

3. FINSOM’s network is present in Valais but also in Geneva, Zurich and Ticino. It can handle complaints and conduct mediations involving parties throughout Switzerland and abroad, in four languages, remotely or face-to-face.

4. Commercial Mediation and Workplace Mediation, available separately, meet two legal obligations in Switzerland optimising risk management.

5. The affiliation procedure takes only a few minutes. Just read the regulations and submit the online affiliation form.